FREQUENTLY ASKED QUESTIONS
How to place an order?
To place your order, follow these steps : Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. Once you’re done, click the ‘Add To Cart’ button. After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’. From there, you can either login to your existing Bechki account or simply continue as a 'New User' and create one. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
How do I know if my order was placed successfully?
Once you successfully place your order, you will receive a confirmation email or SMS/Whatsapp with details of your order and your order ID. You’ll receive another email or SMS/ Wahtsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
How do I check the status of my order?
After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp. In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines. If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at helpbechki@gmail.com, we will see what we can do to help.
Why can’t I see the Cash On Delivery (COD) option?
If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
I wish to add few more products in my order. Will it be possible?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.
I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?
We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Please reach out to us as soon as your order is placed. If you want to add a note to the gift, please email the note to us at helpbechki@gmail.com and immediately call us on our number so that we can add it before the order is shipped. Please note you can also add notes while you are checking out.
How do I cancel the order I have placed?
To cancel you can mail us at : helpbechki@gmail.com or just call +91 7021044529
What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind: Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at helpbechki@gmail.com.
Do you take bulk orders/ customise products?
Yes, we absolutely do. You can email us with your order and design details at helpbechki@gmail.com. We’ll also try and work out a discount for you, depending on the quantity of your order.
Can I modify the shipping address of my order before it has been shipped?
Yes, You can change the address only before we provide you with tracking id, After we provide you with tracking id you will not be able to cancel or change the address
How long will it take for my order to be delivered?
Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
When will my products on pre-order be shipped?
We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.
Are there any additional shipping charges?
Bechki provides FREE shipping for all orders above ₹499 in India. A shipping charge of ₹50 is payable only on orders below ₹499. Minimum order value should be ₹199 (excluding GST).
How do I track my order?
You can track your order once it has been dispatched from our warehouse. An email, SMS, or Whatsapp notification will be sent with a Tracking id and courier partners.
What if my order is undelivered?
If our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund within 24-48 hours.
What are the terms of the exchange policy?
You can apply for an exchange for your order within 7 days after an order has been delivered. We have a reverse pick up facility for most pin codes. Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app. If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number (917021044529) or email us on helpbechki@gmail.com. To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. The Souled Store may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
How do I create a exchange request?
To exchange your order, you will need to contact us on mail : helpbechki@gmail.com or call us : 917021044529
I have created a exchange request. When will the product be picked up?
Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.
When will I get my exchanged product delivered?
Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
What are the terms of the Return Policy?
Customers can return their order within 7 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s). In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at helpbechki@gmail.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided into your bank account. If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on helpbechki@gmail.com Gift cards/vouchers are non-refundable. Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for. To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. Bechki may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
How do I create a return request?
You can contact us on your number or mail us at helpbechki@gmail.com
I have created a return request. When will the product be picked up?
Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. After the product is picked up, the complete amount will be refunded to your bank account within 48 hours. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.
Where should I self-ship the returns?
In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:Bechki, plot no 169, room no 12/b Bagoria chawl near kherwadi post office, kherwadi bandra east Mumbai, Maharashtra - 400051. Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), your courier amount should not exceed more than rupees 100 the complete amount will be refunded to your bank account. PLEASE NOTE: We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
My product has been picked up but I have not got my refund yet.
If it has been 24-48 hours since the order has been picked by our courier partner and if you have not received your refund yet please email us at helpbechki@gmail.com and we will sort it out for you.
The product I want to return was bought on discount. Will I get refunded the full amount?
No. You will only receive the exact amount paid for the product.
In case I return the products, will the COD/Shipping/Gifting charges be credited back?
No. These are charges applicable each time an order is placed and are non-refundable.
The product I want to return was bought on discount. Will I get refunded the full amount?
No. You will only receive the exact amount paid for the product.
Will I automatically receive marketing emails from you after registration?
You will automatically get subscribed to our marketing emails and SMS's after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.